Frequently asked questions
Who is Trimpixel for?
Trimpixel is for B2B sales teams looking to increase revenue efficiently through better conversion metrics.1) Sales Reps - Trimpixel acts like a virtual assistant for Sales reps by transcribing the meeting, noting crucial points in meetings and keeping a track of cadence in a sales call. Sales reps can self-coach themselves by looking at their report cards post each sales calls. 2) Sales Managers - Trimpixel Dashboard red-flags the conversations for Sales Managers to efficiently coach their teams and level up their conversions3) Sales Enablement - Sales Enablement teams get an overview of each account and progress of each sales person. 4) Growth - Trimpixel AI extracts patterns in customer asks, prospect questions and an overall feedback. These patterns are then accessible on a dashboard to the Growth teams.
How does Trimpixel work?
1) Connect your calendar - Trimpixel integrates with your calendar with a simple 3 click process. It then proceeds to scan all the "sales meeting" and "external meetings" that need to be recorded and transcribed2) Recording - Trimpixel bot joins the call as a virtual attendee and records both audio and video (screen shares, participants' video, gestures)3) Transcibe - Each sales call is auto-transcribed from speech to text. 4) Analyze - After each call being recorded and transcribed, Trimpixel uses models to provide you with summaries, task-lists, customer asks, customer questions for each account and as an aggregate across your team.
Are the transcripts 100% accurate?
No, and neither can manual QA. As you go in and calibrate/audit the machine results, there will always be edge cases where you are not able to get the Moment definition to a stage where either the machine or the human QA will answer the question, in the same way, every single time. Even within your QA team, there might be differences of opinions on what the agent should say or do in a particular scenario - making your business definition subjective. This is why Trimpixel AI suggests answers for each query, to let your salesperson rectify before pushing the notes.
What problems will Trimpixel solve?
Trimpixel is a solution for the entire organization, acting as a smart executive assistant powered through AI. - Inconsistency within your team - Each sales person sells in their own way, and the science behind a sale is difficult to ascertain- Lack of adoption to sales training - Salespersons dropping back to their old habits- Slow onboarding for new employees - No visibility on sales process leads to manual errors - Not following up with the right answers, unable to keep up with commitments to the prospects.- Relying on Sales as a pure art - Without proper tracking of sales conversations, sales will remain a guesswork
How is Trimpixel different from other call recorders?
Before advances in AI, it was difficult to correctly understand and transcribe the human speech to text. This enabled companies like Wingman, Gong and Otter to support Sales teams. However, now ML models can extract more than just the transcription. Trimpixel allows you to understand every aspect of the call, from the customer queries to their engagement and reactions. Trimpixel call insights are valuable in themselves for the salespersons, and they also provide analytics on what's working in your playbook and what's not across your team.
What if I already have call recordings?
You can upload the recorded calls to Trimpixel platform. Trimpixel AI will treat them like calls recorded via Trimpixel virtual bot. You can also connect your recording software directly into Trimpixel platform and Trimpixel will automatically import all your recordings.
Should I inform my prospects that Trimpixel is recording them?
As a best practice, please mention that the call is being recorded to your prospects. If you mention "Do you mind if I record this call so that I am not focussed on taking notes", the prospect would mostly agree.
How accurate are the insights?
Trimpixel AI is not one brain, but it is an individual ML model for your company. This allows our insights to be the more accurate than other available call recorders
How does the setup work?
Once you have successfully created an account it takes 5 minutes to set up Trimpixel for your first call.Request a demo to see it live.
Will my Sales reps worry about being "watched"?
As per our experience Sales reps are more interested in achieveing OTE and are happy to use Trimpixel AI to reach that goal.
How secure is the data collected?
Trimpixel is SOC2 Type II certified and all data is stored on Amazon data centers.
What is Trimpixel score?
Trimpixel rates each of your calls on conversation quality. It draws conclusion based on your answers, customer queries, prospect engagement and reactions during the sales call.
What is dead air?
Dead air are periods of silences 5 seconds or longer. In this
Do I need to enter my credit card details to start a trial?
No, you can start your trial without any payment information
There are multiple other products that transcribe my calls, why should I try Trimpixel?
Sales conversations are complex. Yet all call analytics tool focus on transcription and key words. Trimpixel AI also extracts phrases, questions, the responses to the questions and other complex interaction junctures in the conversation for you to refer. Trimpixel is an efficient virtual executive assistant that does smart note taking and not just transcriptions.
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